Frequently Asked Questions
Everything you need to know about our products and services.
To reset your password, click on the "Forgot Password" link on the login page. Enter your registered email address, and we will send you a secure link to create a new password. If you do not receive the email within 5 minutes, check your spam folder or contact support.
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The Free plan includes basic ticket support and access to public documentation. The Plus plan offers priority response times (under 4 hours), access to the beta dashboard features, and custom department routing for your inquiries. You can upgrade anytime via your billing settings.
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Navigate to Settings > Security and select "Enable 2FA." You will be prompted to scan a QR code using an authenticator app like Google Authenticator or Authy. Once scanned, enter the 6-digit code to verify. This adds an extra layer of protection to your account.
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A "Pending" status usually means our moderators have requested more information from you to resolve the issue. Please check your ticket messages for any questions from our staff. Once you reply, the status will automatically update to "Open" for our team to review.
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You can reset your password by clicking the "Forgot Password" link on the login page.
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Our support team is available 24/7 to assist with your inquiries.
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Yes, we use industry-standard encryption to protect all your sensitive information.
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Still have questions?
Our support representatives are here to help you around the clock.