Privacy Policy

Welcome to SupportDesk. We are committed to protecting your personal information and your right to privacy. This policy outlines how we handle the data generated within our support system.

1. Information We Collect We collect information that you provide directly to us when you create a ticket or register an account. This includes:

1. Identity Data: Name and username.
2. Contact Data: Email address.
3. Support Data: Message history, attachments, and technical logs related to your inquiries.

2. How We Use Your Information SupportDesk uses your data to:

1. Provide, operate, and maintain our support services.
2. Notify you about changes to your ticket status.
3. Prevent fraudulent activity and ensure account security.
4. Improve our internal Knowledge Base by analyzing common technical hurdles.

3. Data Security We use industry-standard encryption to ensure that your communication with our moderators remains private. We do not sell your personal data to third parties.

4. Your Rights You have the right to access, update, or delete your personal information at any time. If you wish to close your account and scrub your ticket history, please contact a system administrator.

Last updated: April 2026