Cookie Policy

This Cookie Policy explains how SupportDesk uses cookies and similar technologies to recognize you when you visit our platform.

1. What are Cookies? Cookies are small data files that are placed on your computer or mobile device when you visit a website. They are widely used by website owners to make their websites work, or to work more efficiently, as well as to provide reporting information.

2. Why We Use Cookies We use first-party and third-party cookies for several reasons:

1. Essential Cookies: These are strictly necessary to provide you with services available through our platform, such as logging into secure areas and keeping your support session active.
2. Performance & Functionality: These cookies are used to enhance the performance and functionality of SupportDesk (e.g., remembering your language preference or "sidebar collapsed" state) but are non-essential to its use.
3. Analytics: These help us understand how our Knowledge Base is being used, which articles are most helpful, and how we can improve the navigation for our users.

3. Controlling Cookies You have the right to decide whether to accept or reject cookies. You can set or amend your web browser controls to accept or refuse cookies. If you choose to reject essential cookies, you may still use our website, though your access to some functionality and secure areas (like the ticket dashboard) may be restricted.

4. Updates to This Policy We may update this Cookie Policy from time to time to reflect changes to the cookies we use or for other operational, legal, or regulatory reasons.

Last updated: April 2026